Terms of Service

1. Acceptance of Terms

By accessing or using FeeCollec ("the Service"), operated by Phi Software Sdn Bhd ("we," "us," or "our"), you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Description of Service

FeeCollec is a notification and payment monitoring platform. We enable businesses to:

• Upload customer and billing data via CSV or XLSX
• Send payment reminder notifications via WhatsApp and/or email
• Generate payment links that redirect customers to the client's configured third-party payment gateway
• Monitor payment status through gateway callbacks and status polling
• View and export payment reports

Important: FeeCollec is a notification and payment monitoring platform only. We do not accept, process, hold, or settle payments on behalf of any client. All payment transactions occur directly between the payer and the client's own third-party payment gateway account. We never touch or handle the funds. Our role is limited to sending notifications, displaying gateway options on a payment page, redirecting to the chosen gateway, and updating payment status based on the gateway's response.

3. Account Registration

You must register with a valid email. You are responsible for maintaining the confidentiality of your account and for all activity under your account.

4. Subscriptions & Billing

Fees are published on our pricing page. WhatsApp credits are purchased as addon packs and are non-refundable. All fees are in Malaysian Ringgit (RM) excluding taxes. We charge for the use of our notification and monitoring platform only. Payment gateway transaction fees are charged separately by the respective gateway provider.

5. Financial Responsibility

All funds, chargebacks, refunds, and disputes are the client's sole responsibility. Since FeeCollec never handles, processes, or holds payments, we cannot issue refunds, reverse transactions, or intervene in disputes. Every payment flows directly from the payer to the client's own payment gateway account. We do not have access to or control over any funds.

Each client is solely responsible for:

• Setting up and maintaining their own accounts with their chosen third-party payment gateway (Billplz, Stripe, PayPal, DuitNow, Xendit, etc.)
• Complying with the terms, conditions, and regulations of their chosen payment gateway provider
• All chargebacks, refunds, reversals, and disputes arising from payment transactions
• Ensuring their gateway account is active and properly configured to receive payments
• Any gateway-related fees, settlement timelines, holdbacks, and compliance obligations
• Resolving customer complaints related to payments, including non-receipt of services or incorrect billing

We do not handle, transmit, or store sensitive payment credentials such as credit card numbers or bank account details. Gateway API keys are encrypted at rest and used solely for checking payment status via the gateway's API.

6. Acceptable Use

You agree not to use the Service for unlawful purposes, sending spam, uploading malware, or fraudulent activities.

7. Data Protection

We process personal data per our Privacy Policy and the Malaysian PDPA 2010. You represent that you have obtained necessary consent from your customers before uploading their data.

8. Third-Party Services

The Service integrates with third-party platforms solely for notification delivery and payment status monitoring:

• WhatsApp Business API (Meta) — for sending payment reminder messages
• Amazon SES — for sending email notifications
• Payment gateways (Billplz, Stripe, PayPal, DuitNow, Xendit) — for payment status lookup via their APIs

We do not process payments through these gateways. We only check payment status via their API endpoints. We are not responsible for the availability, security, or data handling practices of third-party services.

9. Intellectual Property

The Service is owned by Phi Software Sdn Bhd and protected by Malaysian and international intellectual property laws.

10. Limitation of Liability

The Service is provided "as is". Our total liability is limited to the amount you paid in the 12 months preceding the claim. We are not liable for:

• Payment transaction failures, delays, chargebacks, refunds, or disputes arising through third-party gateways
• Funds held, frozen, reversed, or confiscated by payment gateway providers
• Third-party service outages (WhatsApp, email providers, payment gateways, cloud infrastructure)
• Data loss resulting from failure to maintain backups
• Any indirect or consequential damages arising from use of the Service

11. Termination

We may suspend or terminate accounts for violation of these Terms. You may cancel at any time.

12. Governing Law

These Terms are governed by Malaysian law. Disputes are subject to the exclusive jurisdiction of Kuala Lumpur courts.

13. Contact

Email: [email protected]
Website: www.phisoft.my